Our Policies and procedures are designed to help minimise risks and clarify expectations.

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Pricing- When booking with The Cleaning Pod your price will be discussed with you, each service price varys depending on the services you require, for a quote please contact us. 

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Rate Increases- We reserve the right to raise our rates as needed to adjust for costs, we will always give our clients advanced notice of any price increase.

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Rescheduling, missing or cancelling a clean- We require 24 hour notice to reschedule your clean. For amendments/cancellations or missing your appointment less than 24 hours notice your full clean price is required. 

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Parking- If you live somewhere, where parking charges apply this will be added to your bill.

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Payment- When scheduling your clean you will be informed of how much your service will cost, this payment is to be made the morning of your clean. If payment hasn't been made by 8PM a late payment fee of £10 per day will be added and your cleans will be paused until payment is made, if your service is paused you may lose your place in the schedule.

For deeper cleans, a deposit will be required to secure your cleaning spot.

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Tipping- Tipping is never required, but it is a lovely way to tell your cleaner that you think they did a fantastic job.

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Breakage Policy- Our cleaners do their best to protect your home and possessions, but we know sometimes accidents can happen. Please call us to report any instance of breakage asap after you notice it so that we can make it right. Breakages must be reported within 48 hours of the incident. When appropriate, we will pay to have the broken item repaired instead of reimbursing the cost of the item. We reserve the right to review 3 estimates before agreeing to any remedies.

We cannot accept responsibility for breakages due to the objects that are unstable, improperly hung pictures or wobbly objects. Such situations are regarded as accidents in waiting and may occur no matter how careful our cleaners are working.

In addition, we have noticed that many materials in window blinds can become brittle over time and may break while cleaning or even when opening or closing them, therefore we cannot accept any responsibility for damages to older blinds, if this is a risk you cannot accept please let us know if there are areas we should avoid. 

Please move fragile, unstable or expensive items to a place where we do not clean or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

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Employee safety- Our cleaners are the heart of our business and their safety is extremely important. The areas to clean must be accessible without hazardous conditions. We have a two step ladder rule so that we are not climbing high and risking a fall. Dust and cobwebs that are on the ceiling will be removed with an appropriate extendable pole tool. 

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Confidentiality-

We respect the privacy of our customers and maintain confidentiality regarding their personal information and cleaning preferences. Our team of cleaners is trained to handle sensitive information with discretion and professionalism. We do not share customer information with third parties without consent.

- Social media- By agreeing to our terms and conditions and booking with us you are automatically opted into allowing us the use of images that abide by the above policy for advertising and social media. We will not post any images that compromise the safety of the premises or its occupants. To opt out please just let us know at the point of booking. 

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Services we do not offer-

We specialise in cleaning your home effective and efficiently, we offer a wide range of cleaning services to suit different needs, how ever we do not offer the following:

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• Dish washing

• Laundry/folding washing

• Tidying, if there are items left in piles on the floor we will pick them up and put them onto a side so that we can hoover/clean where they were but we will not put them away.

• Washing the exterior of the windows

• Cleaning anything more than 6 feet above the ground unless our extension pole for dust and cobwebs can get it, this is due to insurance purposes.

• Heavy lifting

• Cleaning bodily fluids, this will require a specialist biohazard cleaner

• Oven Cleaning 

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Please note that we will be unable to clean areas that are too cluttered or covered by large, heavy items. Anything requiring 2 persons to move will not be cleaned. 

Units with lego on we will avoid these areas, some lego pieces takes a while to put together and are very delicate, for this reason we will not touch the lego to avoid any accidents. 

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